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Acme Corporation

At Risk
acme.com
72Health
$240k
ARR
94d
To Renewal
78% probability
12
Contacts
Sarah
CSM
Sarah Chen

What's Happening

Usage dropped 27% this week
Dashboard and Reports features most affected. This pattern matches accounts that churned 72% of the time.
Support sentiment improved
Billing dispute resolved after 5 days. Customer expressed relief.
Renewal probability decreased
Down from 84% to 78% based on engagement patterns.

Why This Health Score?

Feature adoption gap
-12%34%
Support volume spike
+3 tickets28%
Champion activity reduced
-40%22%
Billing friction
0%16%

Recent Activity

2 hours agoSupport ticket resolved
6 hours agoChampion logged in
1 day agoUsage alert triggered
2 days agoChurn risk increased

Suggested Actions

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Key Contacts

JS
Jane Smith
Champion
MJ
Mike Johnson
Executive Sponsor